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Municipality of Stichtse Vecht - from core snapshot to neighbourhood-based approach

For the Municipality of Stichtse Vecht I led a programme on neighbourhood-based working and transformation of the social domain. The assignment originated from the Vitale Coalitie and was carried out under municipal direction.

Phase 1 - Social domain "core snapshots" / neighbourhood scans

I developed and led the original approach for the social domain "core snapshots": a methodology that combines quantitative neighbourhood/core data with qualitative information from residents, key figures and social partners. Applied across all cores (villages) of Stichtse Vecht, presented to the council, and the basis for periodic updates.

Example of a social domain core snapshot for the Municipality of Stichtse Vecht, showing key figures on residents, health, care and social strength — Example of a social domain core snapshot. Click for full size.

Phase 2 - Customer journeys & personas

In the follow-up assignment, I worked with debt assistance services, policy advisors and welfare partners to develop a customer journey for Money Worries & Debt, based on conversations with people with lived experience - aimed at earlier, more suitable, preventive support.

Overview of the financial self-reliance customer journey, from getting the basics in order to debt assistance and a fresh start — Overview from the Financial Self-Reliance customer journey. Click for full size.

Good to know

The municipality repeated the core snapshots in 2025 and expanded them with additional data.
The VNG (Association of Netherlands Municipalities) has adopted the approach as a practice example.

Sources

Municipality of Stichtse Vecht - Onze 12 kernen (Our 12 villages): stichtsevecht.nl/onze-12-kernen (opens in new window)
VNG - Praktijkvoorbeelden Kernfoto's sociaal domein (practice examples): vng.nl/overzicht-praktijkvoorbeelden (opens in new window)
Kwadraad - Inspiratiegids SPUK: kwadraad.nl (opens in new window)